If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.Ħ.6 If you do not re-arrange delivery. If you have asked to collect the products from our premises, you can collect them from us at any time during our working hours of 9am to 5pm on weekdays (excluding public holidays).Ħ.5 If you are not at home when the product is delivered. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.Ħ.4 Collection by you. If our supply of the products is delayed by your failure to provide us with adequate delivery instructions or by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Any dates quoted for delivery are approximate only and the time of delivery is not of the essenceĦ.3 We are not responsible for delays outside our control. During the order process we will let you know when we will provide the products to you. The costs of delivery will be as displayed to you on our website.Ħ.2 When we will provide the products. 6 Providing the productsĦ.1 Delivery costs. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see paragraph 8 - Your rights to end the contract). If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. We will let you know if the change is possible. If you wish to make a change to the product you have ordered please contact us. A quotation for a product given by us does not constitute an offer, an order, an acceptance of an order or a contract between us. The packaging of the product may vary from that shown in images on our website.Ĥ.3 Quotations. Your product may vary slightly from those images.Ĥ.2 Product packaging may vary. Although we have made every effort to display the products’ colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. The images of the products on our website are for illustrative purposes only. 4 Our productsĤ.1 Products may vary slightly from their pictures. It will help us if you can tell us the order number whenever you contact us about your order. We will assign an order number to your order and tell you what it is when we accept your order. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.ģ.3 Your order number. If we are unable to accept your order, we will inform you of this and will not charge you for the product. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.ģ.2 If we cannot accept your order. 3 Our contract with youģ.1 How we will accept your order. When we use the words “writing” or “written” in these terms, this includes emails. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.Ģ.4 “Writing” includes emails. You can contact us by writing to us at or The Spirit Co, Unit 2 Greencroft Estate, Tower Road Annfield Plain, Stanley, Durham, DH9 7XP.Ģ.3 How we may contact you. Our company registration number is 05327331 and our registered office is at Unit 2 Greencroft Estate, Tower Road Annfield Plain, Stanley, Durham, DH9 7XP.Ģ.2 How to contact us. We are Universal Wines Limited, trading as The Spirit Co, a company registered in England and Wales. 2 Information about us and how to contact usĢ.1 Who we are. If you think that there is a mistake in these terms, please contact us to discuss. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. Please read these terms carefully before you submit your order to us. These are the terms and conditions on which we supply our products to you.ġ.2 Why you should read them. TERMS AND CONDITIONS OF SUPPLY 1 These termsġ.1 What these terms cover.
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